Returns Policy

30-Day Return Window

We accept eligible returns requested within 30 days of delivery.

To qualify for a return, merchandise must be:

- Unused and in its original condition
- Free from marks, scratches, odors, pet hair, or other signs of use
- Returned with its original packaging, accessories, tags, and complimentary protective cover
- Accompanied by proof of purchase

Items returned without prior authorization may not be accepted.

Starting a Return

To request a return, customers should contact us through the Contact Us page and include:

- Their name
- Order number
- Item they wish to return
- Reason for the return
- Photographs if the item is damaged or defective

If the return is approved, we will provide return instructions. Products should not be sent back without prior authorization.

Return Shipping

Customers are responsible for return shipping costs unless the product arrived damaged, defective, or different from the item ordered.

We recommend using a trackable shipping service and retaining the shipping receipt. Chariot Travelware cannot be responsible for returns lost or damaged while being shipped back to us.

Refunds

Returned items will be inspected after they arrive. If approved, the refund will be issued to the original payment method. Customers should allow 5–10 business days after the refund is processed for it to appear on their account. Timing depends on the bank or payment provider.

Items that do not meet the return requirements may be declined or subject to a reduction in the refund amount.

Exchanges

The fastest way to receive a different item is to return the original product and place a new order after the return has been approved.

Damaged or Defective Products

Customers should inspect their order when it arrives. If an item is damaged, defective, or incorrect, they should contact us promptly with their order number and photographs.

Damage caused by airlines or other travel carriers after the product has been used is not considered shipping damage. These claims should be submitted directly to the carrier before leaving the airport or baggage-claim area.

Manufacturing defects may be covered under our separate Two-Year Warranty.

Questions?

For questions about shipping, returns, or an existing order, customers can visit our Contact Us page.